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Key Features

  • Online and classroom training sessions on ITIL v4 Foundation
  • AXELOS accredited trainers with over 12 years of industry experience
  • Soft copy and hard copy of the study material along with post training reading suggestions
  • Concise and to the point course material

Accredited By

Itil4 Foundation

ITIL® 4 Foundation Training and Certification Overview

ITIL® 4 Foundation Training and Certification course in Mumbai helps you in taking the first step towards the understanding of the core ITIL services and ITIL 4 service value system, key elements, and concepts of ITIL. ITIL describes processes, procedures, tasks, and checklists that are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. With our ITIL 4 training course in Mumbai, you can enable a service organization’s competency, capacity, and confidence for action. In a nutshell, ITIL v4 training sessions will help you to develop a deep understanding about a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL® 4 is related to business & service management
  • ITIL® 4 roles and responsibilities
  • ITIL® 4 Operational Best practices
  • Which processes support ITIL® 4
  • Real-Time Case Studies

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams
  • 8+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® 4 Foundation Certification Course and get 4 e-Learning Course 100% free. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

*T&C apply.

Knowledge

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It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.

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Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL® 4 Foundation training.

He is globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

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  • Understand the key concepts of service management

    Recall the definition of:

    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor

    Key concepts of creating value with services.

    • Cost
    • Value
    • Organization
    • Outcome
    • Output
    • Risk
    • Utility/Warranty

    Key concepts of service relationships.

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption

    Understand how the ITIL guiding principles can help an organization adopt and adapt service management

    • Describe the nature, use and interaction of the guiding principles
    • Explain the use of the guiding principles
    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate

    Understand the four dimensions of service management

    Describe the four dimensions of service management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes

    Understand the purpose and components of the ITIL service value system

    • Describe the ITIL service value system
    • Understand the activities of the service value chain, and how they interconnect
    • Describe the interconnected nature of the service value chain and how this supports value streams

    Describe the inputs, outputs and purpose of each value chain activity:

    • Plan
    • Improve
    • Engage
    • Design & transition
    • Obtain/build
    • Deliver & support

    Know the purpose and key terms of 18 ITIL practices

    Recall the purpose of the following ITIL practices:

    • Information security management
    • Relationship management
    • Supplier management
    • Availability management
    • Capacity and performance management
    • IT asset management
    • Service continuity management
    • Monitoring and event management
    • Release management
    • Service configuration management
    • Deployment management
    • Continual improvement
    • Incident management
    • Problem management
    • Service request management
    • Service desk/Service level management

    Recall definitions of the following ITIL terms

    • Availability
    • IT asset
    • Event
    • Configuration item
    • Change
    • Incident
    • Problem
    • Known error
    • Understand 7 ITIL practices

    Explain the following ITIL practices in detail, including how they fit within the service value chain:

    • The continual improvement model
    • Change control
    • Incident management
    • Problem management
    • Service request management
    • Service desk
    • Service level management

    ITIL v4 training course curriculum’s initiates a deep understanding of:

    • Key concepts of creating value with services
    • Key concepts of service relationships
    • The nature, use and interaction of the guiding principles
    • ITIL service value system
    • ITIL practices in detail, including how they fit within the service value chain
    • Concept of ITIL best practices in the public domain
    • Why ITIL® is so successful?
    • Concept of a service
    • Concept of internal and external customers
    • Concept of internal and external services
    • Concept of service management
    • Concept of IT service management
    • Concept of stakeholders in service management
    • Processes and functions of ITIL v4
    • The Four Dimensions of Service Management
    • The Eight Guiding Principles
    • The Six Service Value Chain Activities
    • ITIL Management Practices: Introduction
    • General Management Practices

    In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide.

    Service management as a practice:

    • Concept of ITIL best practices in the public domain
    • Why ITIL® is so successful?
    • Concept of a service
    • Concept of internal and external customers
    • Concept of internal and external services
    • Concept of service management
    • Concept of IT service management
    • Concept of stakeholders in service management
    • What are processes and functions?

    The process model and the characteristics of processes

    The ITIL Service Lifecycle and the ITIL® 4 SVS

    • The structure of the ITIL® service lifecycle in brief (for reference)
    • SVS (Service Value System) and SVC (Service Value Chain)
    • The purpose, objectives, and scope of Service Value System
    • Value to the business by each element of the Service Value Chain
    • Service knowledge management system
    • Configuration item
    • Configuration management system
    • Definitive Media Library (DML)
    • Change and its types
    • Event

    Key Principles and Models:

    • The Four Dimensions of Service Management
    • Dimension 1: Organizations and People
    • Dimension 2: Information and Technology
    • Dimension 3: Partners and Suppliers
    • Dimension 4: Value Streams and Processes
    • The Eight Guiding Principles
    • The Six Service Value Chain Activities
    • ITIL Management Practices: Introduction
    • General Management Practices

Course Details

    • How to maintain the core principles of quality service management.
    • Practical approach on how to use ITIL from large to small organizations.
    • How ITIL can be used along with frameworks such as DevOps, Agile and Lean.

    ITIL 4 Foundation is an introduction to the new ITIL 4 certification scheme.

    The major processes and functions for all the modules are covered.

    ITIL® 4 Training and Certification will cover the following key points and many more:

    • Key concepts of creating value with services
    • Key concepts of service relationships
    • The nature, use and interaction of the guiding principles
    • ITIL service value system
    • ITIL practices in detail, including how they fit within the service value chain

    This ITIL Foundation Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    You are eligible to join ITIL v4 Foundation training if you belong to any of these following categories:

    • IT professionals
    • Service managers
    • Service process owners
    • Database Administrators
    • Delivery Professionals
    • Software Professionals

    Who should go for ITIL V4 Foundation certification?

    • IT professionals
    • Service managers
    • Service process owners
    • Database Administrators
    • Delivery Professionals
    • Software Professionals

    To grab our offer price, you can drop your query via. Email or you can call us for current discounted rates.

    The ITIL 4 Foundation Certification is the entry level qualification which has numerous benefits for organization as well as professionals.

    Some of the major benefits are:

    • Avoid service failure and business risk
    • Succeed to develop positive relationship with clients
    • Successfully manage demands by implying cost effective systems
    • Retain stable service environment with change management
    • Stay updated with new market trends
    • Implement ITIL in organization along with DevOps, Lean and Agile
    • Expertise Recognition
    • Acknowledge new Terminology
    • A comprehensive view of new ITIL 4
    • Better Monetary Returns
    • Enhanced Productivity
    • Value-Based Working Approach
    • Increase your standing in an Organization
    • Align your ITSM skills with DevOps, Lean and Agile
    • Low-Risk Effort

    Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

    Their core expertise includes:

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    Instructors Achievements:

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt

    Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

    Their core expertise includes:

    1. What is ITIL & Why ITIL Important For You - With All Insights
    2. Whats the difference between ITSM and ITIL?
    3. ITIL V4 update - Why & What Is The Reason? - here all you need to know
    4. How to crack interview in ITIL?
    5. ITIL v3 vs ITIL v4, Is ITIL v3 failing to do the job?
    6. ITIL Vs DevOps: Is That They Fit Together For Innovation? Let's Check
    7. Top 20 ITIL Interview Questions As A Key To Unlock Your Big Opportunity
    8. How to implement ITIL?
    9. Is ITIL certification worth your time & efforts?
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ITIL® 4 Exam Format

Itil4 Certificate
  • Exam Format - Multiple choice examination questions
  • Exam Duration - 60 minutes duration
  • No. of Questions - 40 questions
  • Passing Criteria - 26 marks required to pass (out of 40 available) - 65%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam

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Frequently Asked Questions

You can register for the ITIL V4 exam through accredited training organisations like us or directly on the official Axelos website.

ITIL 4 certification is a globally recognized qualification in IT Service Management (ITSM) that reflects the latest evolution of the ITIL framework. ITIL 4 emphasizes a holistic approach, integrating modern practices like Agile, DevOps, and Lean, and focuses on value-driven service delivery, digital transformation, and continuous improvement. It builds upon the previous versions but with an enhanced focus on flexibility and alignment with contemporary business needs.

The ITIL V4 Foundation is the entry-level certification that provides a fundamental understanding of the ITIL V4 framework and its core concepts.

The ITIL V4 Framework is a set of best practices for IT service management that helps organisations align their IT services with business needs.

ITIL V4 introduces new concepts like the Service Value System (SVS) and four dimensions of service management, while ITIL V3 focuses more on the lifecycle stages of IT services.

Yes, you need to renew your ITIL 4 certification every three years. This renewal can be done by retaking the exam, taking a higher-level certification, or logging Continuing Professional Development (CPD) points through the MyAxelos portal. Failure to renew will result in your certification being marked as expired, although your name will still appear in the Successful Candidates Register.

Yes, ITIL 4 is highly valuable, especially in the Indian market where organizations are increasingly adopting ITSM practices to drive efficiency and digital transformation. ITIL 4 certification not only enhances your understanding of IT services but also improves your employability by equipping you with skills that are in demand globally. The certification is recognized as a standard for managing IT services, making it a worthwhile investment for your career.

It is recommended to pursue ITIL 4 over ITIL v3, as ITIL 4 is the most current version and incorporates the latest best practices in IT service management. While ITIL v3 is still relevant for those already certified, ITIL 4 provides a more comprehensive and modern framework that is better aligned with current IT and business environments. Moreover, ITIL 4 certifications now require renewal every three years, ensuring that professionals stay updated with evolving practices.

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management that helps organizations align their IT services with business needs. It covers the entire service lifecycle, from service strategy and design to service transition, operation, and continual improvement, ensuring efficient and effective IT service delivery.

ITIL certification is a professional qualification that validates an individual's expertise in IT service management according to the ITIL framework. The certification is structured across multiple levels, starting from Foundation to Master, each addressing different aspects of ITSM and catering to various roles within the IT industry.

ITIL certification offers numerous benefits, including enhanced job prospects, improved service management skills, and the ability to contribute more effectively to your organization's IT strategies. Certified professionals are better equipped to manage IT services, drive continuous improvement, and align IT functions with business goals. The certification also helps in improving customer satisfaction by optimizing service delivery.

Yes, if you fail the ITIL Foundation Certification exam, you can retake it. There are no limits on the number of attempts you can make, although each attempt may require payment of the exam fee.

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL v4 Foundation training in Mumbai, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices, and building stable IT environments for growth, scale, and change, working with ITIL framework needs practical knowledge more than theory-based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with blended learning enriched with theory and practical knowledge.